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Return and Refund Policy

Return and Refund Policy

Last updated: July 19, 2020

Thank you for shopping at Lashing Out - Makeup By Prieta operated by Lashing Out - Makeup By Prieta.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lashing Out - Makeup By Prieta, 22 Willowie Way Pleasure Point 2172.

  • Service refers to the Website.

  • Website refers to Lashing Out - Makeup By Prieta, accessible from www.lashingoutmakeupbyprieta.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

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Your Order Cancellation Rights

We do not accept cancellation of orders unless you have recieved the lashes damaged or not what you have intended to order.

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We only accept cancellations/refunds when the item arrives to you damaged or is the wrong order.

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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We will reimburse You no later than 14 days. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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We do NOT accept refunds due to any shipping delays especially currently due to Covid-19 pandemic delays. 

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Refunds are NOT accepted outside of what is outlined above.

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Conditions for Returns

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Sydney Parliament House Post Office 6 Macquarie Street Sydney 2000, NSW Australia

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: